5.1 EthicsBusiness ethics Etiquettes In social and office settings Email etiquettes Telephone

Unit - 5

Ethics

5.1 Ethics-Business ethics, Etiquettes In social and office settings, Email etiquettes, Telephone

Ethics-Business ethics- Ethics, also called moral philosophy, the discipline concerned with what is morally good and bad and morally right and wrong. The term is also applied to any system or theory of moral values or principles. Business ethics refers to implementing appropriate business policies and practices with regard to arguably controversial subjects. Some issues that come up in a discussion of ethics include corporate governance, insider trading, bribery, discrimination, social responsibility, and fiduciary responsibilities.

Etiquettes In social and office settings- It often feels like we spend more time at work than home; most of us spend 8 or more hours a day in an office environment. This means that good office etiquette is incredibly important. Workplace etiquette help coworkers feel comfortable around each other, and it leaves a good impression. Etiquette is a code of behavior tab delineates expectations for social behavior according to contemporary conventional norms within a society, social class or group.

Email etiquettes- Email etiquette refers to the principles of behavior that one should use when writing or answering email messages. It is also known as the code of conduct for email communication. Email etiquette depends upon to whom we are writing- Friends & Relatives, Partners, Customers, Superior or Subordinates.

A company needs to implement etiquette rules for the following three reasons:

 Professionalism: by using proper email language your company will convey a professional image.

 Efficiency: emails that get to the point are much more effective than poorly worded emails.

 Protection from liability: employee awareness of email risks will protect your company from costly law suits.

5.2 Engineering ethics, Managing time, role and responsibility of engineer, Work culture in jobs

Engineering ethics- Engineering is an important and learned profession. As members of this profession, engineers are expected to exhibit the highest standards of honesty and integrity. Engineering has a direct and vital impact on the quality of life for all people. Accordingly, the services provided by engineers require honesty, impartiality, fairness, and equity, and must be dedicated to the protection of the public health, safety, and welfare. Engineers must perform under a standard of professional behavior that requires adherence to the highest principles of ethical conduct.

Managing time- is the process of organizing and planning how to divide your time between specific activities. Good time management enables you to work smarter – not harder – so that you get more done in less time, even when time is tight and pressures are high. Failing to manage your time damages your effectiveness and causes stress.

Role and responsibility of engineer-

 Conduct routine maintenances of electrical and mechanical systems.

 Support in conducting energy audit and implement audit recommendations.

 Address customer complaints in timely and accurate manner.

 Ensure that work area is maintained clean, safe and organized.

 Execute daily work load assigned by Project Manager on a timely fashion.

 Develop preventive maintenance programs and support in energy conservation improvements.

 Ensure that engineering equipment and tools are properly cleaned, stored and maintained in good conditions.

 Handle engineering equipment safely and effectively to avoid accidents.

Work culture in jobs- is basically the shared assumptions, values and beliefs which determines how to behave, e.g., develop software, solve problems, deal with customers, and work as a team. The values have a strong influence on how people in the company act and perform their jobs.

A culture is a critical success factor for the success and growth of your business. A great culture results in getting things done, done right, and happy people and customers.

5.3 Personal memory, Rapid reading, Taking notes; Complex problem solving, Creativity.

Personal memory- “Time management” is the process of organizing and planning how to divide your time between specific activities. Good time management enables you to work smarter – not harder – so that you get more done in less time, even when time is tight and pressures are high. Failing to manage your time damages your effectiveness and causes stress. Time management refers to the way that you organize and plan how long you spend on specific activities.

Benefits of time management,

 Greater productivity and efficiency.

 A better professional reputation.

 Less stress.

 Increased opportunities for advancement.

 Greater opportunities to achieve important life and career goals.

Personal Memory- Personal memory is the memory we have of particular items-people, places, things, events, situations-that we have personally experienced. The distinctive feature of this form of memory is not that it is memory of specific items as opposed to memory of facts and skills; we sometimes speak of remembering specific items without it being personal memory that is involved.

Rapid reading- is any of several techniques used to improve one's ability to read quickly. Rapid reading methods include chunking and minimizing sub vocalization. The many available speed-reading training programs include books, videos, software, and seminars. There is very little scientific evidence regarding rapid reading.

Taking notes; Complex problem solving, Creativity- Complex problem solving is a collection of self-regulated psychological processes and activities necessary in dynamic environments to achieve ill-defined goals that cannot be reached by routine actions. Creative combinations of knowledge and a broad set of strategies are needed. Complex problems usually involve knowledge-rich requirements and collaboration among different persons.

Creativity- Creativity is defined as the tendency to generate or recognize ideas, alternatives, or possibilities that may be useful in solving problems, communicating with others, and entertaining ourselves and others.

In order to be creative, you need to be able to view things in new ways or from a different perspective. Among other things, you need to be able to generate new possibilities or new alternatives.

References:

1. David F. Beer and David McMurrey, Guide to writing as an Engineer, John Willey. New York, 2004

2. Diane Hacker, Pocket Style Manual, Bedford Publication, New York, 2003. (ISBN 0312406843)

3. Shiv Khera, You Can Win, Macmillan Books, New York, 2003.

4. Raman Sharma, Technical Communications, Oxford Publication, London, 2004.

5. Dale Jungk, Applied Writing for Technicians, McGraw Hill, New York, 2004. (ISBN: 07828357-4)

6. Sharma, R. and Mohan, K. Business Correspondence and Report Writing, TMH New Delhi 2002.

7. Xebec, Presentation Book, TMH New Delhi, 2000. (ISBN 0402213)

Sign Up

Index

Notes

Highlighted

Underlined

Browse by Topics

Notes

Highlighted

Underlined