Unit :3
Interpersonal Communication skills.
Q-1 What are Interpersonal Skills?
A-1 Interpersonal skills are sometimes referred to as social skills, people skills, soft skills, or life skills.
However, these terms can be used both more narrowly and more broadly than ‘interpersonal skills’. interpersonal skills is defined as:
“The skills you need and use to communicate and interact with other people.” This means that interpersonal skills therefore include:
Communication skills, which in turn covers:
1.Verbal Communication – what we say and how we say it;
- Non-Verbal Communication – what we communicate without words, for example through body language, or tone of voice; and
- Listening Skills – how we interpret both the verbal and non-verbal messages sent by others.
- Emotional intelligence – being able to understand and manage your own and others’ emotions.
2.Team-working – being able to work with others in groups and teams, both formal and informal.
3.Negotiation, persuasion and influencing skills – working with others to find a mutually agreeable (Win/Win) outcome. This may be considered a subset of communication, but it is often treated separately.
4. Conflict resolution and mediation – working with others to resolve interpersonal conflict and disagreements in a positive way, which again may be considered a subset of communication.
5. Problem solving and decision-making – working with others to identify, define and solve problems, which includes making decisions about the best course of action.
Q-2 What are teamwork skills specifically?
A-2 Teamwork skills consist of interrelated abilities that let you work effectively in an organized group. Teamwork skills are vital to employers, as teams are a basic organizational unit within many companies. Teamwork happens when people cooperate and use their individual skills to achieve common goals.
Q-3 What Is Empathy? What is Emotional Intelligence?
A-3 Empathy is the ability to feel what the other person is feeling. It is to experience their emotions. It is the ability to put yourself in the other person’s shoes in a big and meaningful way.
Emotional intelligence is the ability to manage your own emotions, as well as the emotions of others. This is a skill that all great communicators possess.
Empathy and emotional intelligence work together in sales, enabled by caring, to produce long-lasting relationships. Together they are the foundation of trust.
Q-4 What is empathic listening?
A-4 Empathic listening is the practice of being attentive and responsive to others’ input during conversation. Listening empathically entails making an emotional connection with the other person and finding similarities between their experience and your own so you can give a more heartfelt response. Also called active listening or reflective listening, empathic listening requires you to be considerate of the other party’s input. One main quality of empathic listening is giving support and encouragement rather than advice or criticism.
Q-5 What do you mean by Time- Management?
A-5 Time management is the analysis of how working hours are spent and prioritization of tasks in order to maximize personal efficiency in the workplace. ( Collins English Dictionary) By time management what we mean us , we need to manage ourselves according to time. Time management is actually self- management. It is the process of effectively organizing the available 24 hours to be able to complete more in less time. In fact, the ability to schedule time so as to complete an activity is termed as Time management.
Q-6 What's the difference. Responsibility vs Attitude?
A-6 Responsibility is the state of being responsible, accountable, or answerable. Responsibility is a heavy burden. A duty, obligation or liability for which someone is held accountable.
Attitude is a tendency to feel and behave in a specific order towards some objects, persons or events.
Thurstone said, “An attitude denotes the total of man’s inclinations and feelings, prejudice or bias, preconceived notions, ideas, fears, threats, and other any specific topic.”
Q-7 What are Leadership qualities?
A-7 Leadership is the ability to develop a vision that motivates others to move with a passion towards common goal.
The Important leadership qualities are:
1.Integrity: Integrity means to be honest and truthful in what is said and done. It is doing the right thing, all the time, regardless of personal cost/ credit given. Leaders live, eat, and breathe integrity.
2. Trust: Trust means that you can be relied upon to perform your duties properly. It means that you can be depended on to finish a task. It is the willing and voluntary support of the policies and order of the chain of command. Trust also means consistently putting forth the best effort in an attempt to achieve the highest standards of performance.
3. Courage: Courage is what allows to remain calm while recognizing fear. It is willingness to take risks and accept responsibility for the outcome. It is a consistent quality among effective leaders. This leadership Quality helps a leader to always do the proper the regardless of the results, real leaders have courage.
4.Self-confidence. A self-confident person has a self assured bearing. He is flexible and willing to change. He easily gives others credit and isn’t afraid to tell the truth. Self-confidence plays an important role in decision-making and in gaining other’s trust.
Q-8 What Is Speed Reading?
A-8 Speed reading is the process of rapidly recognizing and absorbing phrases or sentences on a page all at once, rather than identifying individual words.
The amount of information that we process seems to be growing by the day, whether it's emails, reports and websites at work, or social media, books and magazines at home. We likely feel pressure to get through this information more quickly, so that we can "stay in the loop" and make informed decisions.
Most people read at an average rate of 250 words per minute (wpm), though some are naturally quicker than others. But, the ability to speed read could mean that you double this rate.
Q-9 What is problem-solving?
A-9 Problem solving is the act of defining a problem; determining the cause of the problem; identifying, prioritizing, and selecting alternatives for a solution; and implementing a solution.
Employers like to see good problem solving skills because it also helps to show them you have a range of other competencies such as logic, creativity, resilience, imagination, lateral thinking and determination. It is a vital skills for your professional and personal life.
Many different strategies exist for solving problems. Typical strategies include trial and error, applying algorithms, and using heuristics. To solve a large, complicated problem, it often helps to break the problem into smaller steps that can be accomplished individually, leading to an overall solution.
Q-10 What is trouble- shooting?
A-10 The ability to adopt a systematic approach towards identifying and then solving a problem or issue at hand is referred to as one’s troubleshooting skills. In simple words, troubleshooting skills are the problem solving abilities of a person.
It requires a system of thoughts and actions to overcome any challenges that you or others face. Ideal troubleshooting skills mean you begin with gathering maximum information to define the actual problem, and provide the best possible solution by generating and evaluating all possible solutions.
The last but most significant part of this ability is to follow up on one’s action and check whether or not the problem is actually solved.
