Ranchi University, Jharkhand, General Semester 1, Business Communication Syllabus

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Unit - 1 Introduction

UNIT I

Introduction

1.1 Nature Process and Importance of Communication Types of Communication verbal and NonVerbal Different forms of Communication. Barriers to Communication

Unit - 2 Business Correspondence

UNIT II

Business Correspondence

2.1 Letter Writing presentation living quotations sending quotations placing orders inviting tenders Sales Letters claim adjustment letters and social correspondence.

Unit - 3 Report Writing

Unit III

Report Writing

3.1 Identify the types of reports define the basic format of a report identify the steps of report writing determine the process of writing a report Apply citation rules in reports.

Unit - 4 Business language and presentation

Unit IV

Business language and presentation

4.1 Importance of business language Common Errors in English Oral Presentation Importance Characteristics Presentation Plan.

Unit - 5 Technology and Business Communication

Unit V

Technology and Business Communication

5.1 Role effects and advantages of technology in Business Communication like email text messaging instant messaging and modern techniques like video conferencing social networking Strategic importance of e communication

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Other Subjects of Semester-1-
Business studies
Financial accounting
Principles of economics
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