Rani Durgavati Vishwavidyalaya, MP, General Semester 2, Business Communication Syllabus

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Unit - 1 Nature of Communication

Unit 1

Nature Of Communication

1.1. Nature of Communication and Process of Communication

1.2. Types of Communication Verbal and Nonverbal

1.3. Importance of Communication

1.4. Different forms of Communication

1.5. Barriers toCommunication Causes Linguistic Barriers Psychological Barriers Interpersonal BarriersCultural Barriers Physical Barriers Organizational Barriers

Unit 1

Nature Of Communication

1.1. Nature of Communication and Process of Communication

1.2. Types of Communication Verbal and Nonverbal

1.3. Importance of Communication

1.4. Different forms of Communication

1.5. Barriers toCommunication Causes Linguistic Barriers Psychological Barriers Interpersonal BarriersCultural Barriers Physical Barriers Organizational Barriers

Unit - 2 Business Correspondence

Unit 2

Business Correspondence

2.1. Business Correspondence Letter Writing Presentation Inviting Quotations Sending Quotations Placing Orders Inviting Tenders Sales letters Claim Adjustment Letters and Social Correspondence

2.2. Memorandum InterOffice Memo

2.3. Notices

2.4. Agenda

2.5. Minutes

2.6. Job Application Letter

2.7. Preparing the Resume

Unit 2

Business Correspondence

2.1. Business Correspondence Letter Writing Presentation Inviting Quotations Sending Quotations Placing Orders Inviting Tenders Sales letters Claim Adjustment Letters and Social Correspondence

2.2. Memorandum InterOffice Memo

2.3. Notices

2.4. Agenda

2.5. Minutes

2.6. Job Application Letter

2.7. Preparing the Resume

Unit - 3 Report Writing

Unit 3

Report Writing

3.1. Report Writing Business Reports Types Characteristics Importance

3.2. Elements of Structure

3.3. Process of Writing and Order of Writing

3.4. The Final Draft

3.5. Checklists for Reports

Unit - 4 Effective Listening

Unit 4

Effective Listening

4.1. Effective Listening Nature Purpose Significance

4.2. Developing Listening Skills

4.3. Barriers to Active Listening

4.4. Modern Technology in Communication Internet Email FAX VideoConferencing

Unit 4

Effective Listening

4.1. Effective Listening Nature Purpose Significance

4.2. Developing Listening Skills

4.3. Barriers to Active Listening

4.4. Modern Technology in Communication Internet Email FAX VideoConferencing

Unit - 5 Vocabulary Words

Unit 5

Content

5.1. Vocabulary Words often Confused

5.2. Words often Misspelt

5.3. Common Errors in English

5.4. Oral Presentation Importance Characteristics Presentation Plan

5.5. PowerPoint Presentation

5.6. Visual Aids

5.1. Vocabulary Words often Confused

5.2. Words Often Misspelt

5.3. Common Errors in English

5.4. Oral Presentation Importance Characteristics Presentation Plan

5.5. PowerPoint Presentation

5.6. Visual Aids

Unit 5

Content

5.1. Vocabulary Words often Confused

5.2. Words often Misspelt

5.3. Common Errors in English

5.4. Oral Presentation Importance Characteristics Presentation Plan

5.5. PowerPoint Presentation

5.6. Visual Aids

5.1. Vocabulary Words often Confused

5.2. Words Often Misspelt

5.3. Common Errors in English

5.4. Oral Presentation Importance Characteristics Presentation Plan

5.5. PowerPoint Presentation

5.6. Visual Aids

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