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      Writing skills: planning business messages; Rewriting and editing
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      Writing skills: planning business messages; Rewriting and editing
      The first draft, Reconstructing the final draft; Business letters and memo
      Bad news letter
      Appearance request letters, Good news
      Persuasive letter
      Collection letters
      Sales letters
      Formal report
      Oral Presentation: Principles of Oral Presentations, Factors affecting Presentation
      Presentation
      Conducting Surveys
      Speeches to Motivate Effective Presentation Skills