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Bad news letter
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Writing skills: planning business messages; Rewriting and editing
The first draft, Reconstructing the final draft; Business letters and memo
Bad news letter
Appearance request letters, Good news
Persuasive letter
Collection letters
Sales letters
Formal report
Oral Presentation: Principles of Oral Presentations, Factors affecting Presentation
Presentation
Conducting Surveys
Speeches to Motivate Effective Presentation Skills